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Terms of Service

Last updated: January 1, 2026

These Terms of Service govern your access to and use of Casealize's platform, products, and services. By accessing or using our services, you agree to be bound by these terms.

1. Definitions

  • "Service" refers to the Casealize platform, including AI-powered intake automation, revenue recovery, case management, and related tools.
  • "User," "you," or "your" refers to the individual or entity accessing the Service.
  • "We," "us," or "our" refers to Casealize.
  • "Client Data" refers to any data uploaded, entered, or processed through the Service.

2. Account Registration

  • Must provide accurate, complete information.
  • Must be at least 18 years old.
  • Responsible for maintaining account security and password confidentiality.
  • Must notify us immediately of unauthorized access.
  • One person or entity per account unless on an enterprise plan.

3. Acceptable Use

You agree not to engage in any of the following prohibited activities:

  • Violating any applicable laws or regulations.
  • Uploading malicious code, viruses, or harmful content.
  • Attempting to gain unauthorized access to systems or data.
  • Interfering with the Service's performance or availability.
  • Using the Service to store or transmit data in violation of client privilege.
  • Reselling, sublicensing, or redistributing the Service without authorization.
  • Reverse engineering or attempting to extract source code.

4. Client Data & Confidentiality

  • You retain ownership of all Client Data.
  • We process Client Data solely to provide the Service.
  • We maintain strict confidentiality consistent with attorney-client privilege requirements.
  • Client Data is not used to train AI models.
  • You are responsible for ensuring you have proper authorization to upload Client Data.
  • Refer to our Privacy Policy for detailed data handling practices.

5. AI-Powered Features

  • AI features are designed to assist, not replace, professional legal judgment.
  • AI-generated recommendations should be reviewed by qualified legal professionals.
  • We continuously improve AI accuracy but do not guarantee error-free outputs.
  • AI processing occurs on secure, isolated infrastructure.

6. Subscription & Payment

  • Subscription plans billed monthly or annually as selected.
  • Fees are non-refundable except as required by law or stated in our refund policy.
  • We reserve the right to modify pricing with 30 days' notice.
  • Failure to pay may result in service suspension or termination.
  • All prices listed in Canadian dollars unless otherwise stated.

7. Service Availability

  • We target 99.9% uptime but do not guarantee uninterrupted service.
  • Scheduled maintenance windows communicated in advance.
  • Not liable for downtime caused by factors beyond our control.
  • Support available via email and in-platform channels.

8. Intellectual Property

  • Casealize and its logos, features, and content are our intellectual property.
  • We grant you a limited, non-exclusive, non-transferable license to use the Service.
  • You may not copy, modify, or create derivative works of the Service.
  • Feedback and suggestions may be used by us without obligation.

9. Limitation of Liability

  • Service provided "as is" and "as available".
  • Not liable for indirect, incidental, special, or consequential damages.
  • Total liability limited to fees paid in the 12 months preceding the claim.
  • Not liable for decisions made based on AI-generated outputs.
  • Standard legal disclaimer language applies.

10. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the Service, violation of these terms, or infringement of third-party rights.

11. Termination

  • Either party may terminate with 30 days' written notice.
  • We may suspend or terminate immediately for violations of these terms.
  • Upon termination, you may export your data within 30 days.
  • After 30 days post-termination, data will be permanently deleted.
  • Sections that by their nature should survive will survive termination.

12. Governing Law

  • Governed by the laws of the Province of Ontario, Canada.
  • Disputes subject to the exclusive jurisdiction of courts in Ontario.
  • Compliance with applicable Canadian and UK regulations.

13. Changes to Terms

  • We may update these terms with 30 days' notice for material changes.
  • Continued use after changes constitutes acceptance.
  • Material changes notified via email or platform notification.

14. Contact

  • Email: leadership@casealize.ca
  • Phone: (289) 314-5159
  • Address: 1701 Douglas Langtree Drive, Oshawa, ON L1K 0X3